"There is a place. Like no place on Earth. A land full of wonder, mystery, and danger! Some say to survive it: You need to be as mad as a hatter. Which luckily I am." The Mad Hatter

Rabu, 03 Agustus 2011

Assignment III: Psychology Service – Knowing Yourself

These are The Eight Excesses of Me.


  1. I have belief in one God, Allah SWT.

  2. Complete body parts without any dissability.

  3. Honesty, because I was born and taught to be an honest child.

  4. Open minded.

  5. Creativity.

  6. Caring for each other.

  7. No faking.

  8. Friendly, but somehow people misunderstand me by saying that I was look like cross-patch sharp vicious person.


All right, so with those aspects I feel so proud and confident about myself.

Now, these are the eight factors that cause the customer/guest leave a restaurant/hotel.


  1. Cleanliness.

Whether it’s the food or the place that still have dirtiness.

  1. Quality services.

How the waiter/tress give the service to the guest.

  1. Attitude of the staff.

For example: housekeeping attendant is smoking while cleaning the room, the hostess is playing her mobile phone while working.

  1. The appearance of the receptionist or host/tess.

If the receptionist didn’t wear the proper uniform or stained/dirty, while the hostess is not tidying her hair properly.

  1. Taste of the food.

In case, the cook forget to put the salt.

  1. The service takes too much time.

Caused with two factor: whether the cook is so slow or the waiter is forgot to take the food and serve it to the guest.

  1. Facilities condition.

Like the closet are broken or the hand basin is stained.

  1. The athmosphere or the restaurant/hotel.

Such as: too dark because of some lamp went out.



I think that’s all of my answer. Because there are only two question of the three slide, I’m not sure if the first slide is also a question. Please let me know if it was true. Thank you.

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